Zendesk AI

Zendesk is one of the most established customer service platforms, serving over 10,000 businesses globally with comprehensive support tools. The platform features an innovative outcome-based pricing model where customers only pay $1.50+ per successful AI resolution (no charge if escalated to humans). Zendesk Suite plans include Team ($55/agent/month), Professional ($115/agent/month), and Enterprise (custom pricing), with AI agents trained on 19 billion customer tickets. The platform offers advanced features including automated workflows, omnichannel support across multiple channels, workforce management ($25/agent/month add-on), and quality assurance ($35/agent/month add-on). Advanced AI capabilities require an additional $50/agent/month add-on. Zendesk emphasizes enterprise-grade security (SOC2, GDPR compliant) and provides comprehensive analytics for tracking team performance and customer satisfaction. While powerful, the platform's complex pricing structure with numerous add-ons can lead to costs 2-3x the base price for teams needing full functionality.