Intercom
Leading customer messaging platform with AI-powered chatbot (Fin AI Agent), omnichannel support, and comprehensive help desk capabilities for modern customer service.
About
Intercom is a comprehensive customer communication platform that combines messaging, support, and marketing tools into a unified interface. Founded by Intercom, Inc., the platform features Fin AI Agent, an advanced chatbot powered by GPT-4 that can autonomously resolve customer inquiries. The platform supports omnichannel communication across email, SMS, WhatsApp, social media, and in-app messaging. Intercom offers three main pricing plans (Essential, Advanced, Expert) starting at $29/seat/month, with additional charges for Fin AI resolutions ($0.99 each) and optional add-ons like Proactive Support Plus ($99/month) and AI Copilot ($29/agent/month). The platform is designed for businesses of all sizes looking to automate customer support while maintaining high-quality, personalized interactions. Over 25,000 businesses use Intercom for customer engagement and support.
Business Intelligence
Company
Intercom
Market Recognition
MainstreamHousehold name
Momentum
GrowingKey Features
- ✓Fin AI Agent chatbot ($0.99 per resolution)
- ✓Omnichannel messaging (email, SMS, WhatsApp, social media)
- ✓Live chat and team inbox
- ✓Product tours and in-app messaging
- ✓Automated workflows and triggers
- ✓Help center and knowledge base
- ✓Conversation routing and assignment
- ✓Multi-language support (16+ languages in beta)
- ✓CRM integration (Salesforce, HubSpot)
- ✓Analytics and reporting dashboards
- ✓AI Copilot for agent assistance
- ✓Mobile and desktop apps
Use Cases
- →Customer support automation
- →Live chat and messaging
- →Product onboarding tours
- →Help center and self-service
- →Proactive customer engagement
- →Multi-channel support management
- →Sales lead qualification
- →Customer feedback collection
Integrations
More in Customer Support & Conversational AI
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